Account & data
Delete your HamroBhumi account
You can permanently delete your HamroBhumi account and the personal data associated with it at any time. This page explains how to request deletion, exactly what is removed, what we may keep for legal reasons, and how long it takes.
Ready to delete your account?
Sign in to permanently delete your account and personal data. You can also do this from your account settings under Security → Delete account.
How to request deletion
In the app or website
Sign in, then go to Account → Security → Delete account (the “Danger zone”). Confirm and your account is deleted immediately.
On this page
Sign in above and use the “Delete my account” button. If you can’t sign in, email [email protected] from your registered email and we’ll process the request.
What data is deleted
When your deletion request is completed, we permanently remove the following personal data:
- Your account and login credentials
- Your name
- Your email address
- Your phone number
- Your profile photo (avatar)
- Your bio and profile details
- Saved searches, shortlists and collections
- Notification preferences and device tokens
What may be retained, and why
A small amount of data must be kept to comply with Nepali law and to prevent fraud. Where we keep it, it is anonymized — stripped of details that identify you and no longer linked to your profile.
Financial & transaction records
Payments, escrow milestones and verification-order receipts are kept in an anonymized form to meet Nepal's tax, accounting and anti-fraud obligations.
Legal & compliance records
Where the law requires us to retain a record (for example a completed property transaction or a KYC audit trail), it is de-identified and separated from your profile.
How long it takes
When you delete your account from within the app or this page, your account and personal profile are deactivated and removed immediately. Any personal data held in backups is purged within 30 days. Requests made by email are actioned within 30 days of us verifying your identity.
Questions about your data? Read our Privacy Policy or contact [email protected].